Frequently asked questions.

Terms of service

Click here to view the T.O.S

What do you sell?

We sell carts, which are shopping carts for Adidas.
This means you will purchase access to a shopping cart to checkout a pair. So the price of the cart does not include the price of the shoes.
Take a look here for more info Click here

Refunds

You have 1 week to request a refund after you purchased the cart. Request your refund by sending an email to [email protected]

I didn't get a confirmation e-mail, what now?

Please check your spam folder for the confirmation e-mail. If the confirmation e-mail is not there contact @yzylab

How do i get free carts?

You must be following us on Twitter or Instagram (or both) to be able to get free carts if we decide to release some for free.

After you did that (if not already) you go to your account and enter your Instagram / Twitter usernames on Settings > Social

I paid for a cart but it didn't work can i get a refund?

Yes you can just send an e-mail to [email protected] with your order number and reason for refund.

I paid for tokens can i return them / get a refund?

No, token purchases are final and can not be refunded.

How do i get in contact with you guys?

DM or @ us on Twitter or Instagram.

For serious inquiries and questions about cart refunds, order problems send an e-mail to [email protected] or [email protected]

Can i only buy a cart with tokens or can i also use credit card?

Carts can be purchased with tokens or credit card, users who use tokens may be faster and have access to more payment methods (in the future).

How much does one token cost?

1 Token = €1.00, no bulk discounts.

After you manage to buy a cart do you just pay retail on the shoe?

Yes, you pay only for access to purchase the shoe for retail.